FAQ
Please click on a Question below to view the Answer.
- What does Error Code 202 mean?
- What does Error Code 201 mean?
- What does Error Code 209 mean?
- What does Error Code 5005 mean?
- What can I do if I cannot remember my password?
- How do I change my Nickname/Personal Details/Password?
- What happens to my personal details and information?
- I think my account has been locked. What shall I do?
- How do I chat on the tables?
- What are the chat room rules?
- What do I do if I think a player is breaking the rules?
- How do I join a table?
- What should I do if one of the tables I wish to join is full?
- How can I view your upcoming tournaments?
- How do I join a tournament?
- What happens if I win a tournament?
- Can I un-register for a tournament?
- What is a guarantee tournament?
- Is it possible to re-buy into a tournament?
- Is it possible to view my hand history?
- Are you registered with a regulatory or governing body?
- How fairly are your cards dealt?
- How do I fix any problems I'm having connecting to Dusk Till Dawn Online Poker after an upgrade?
- I cannot connect to the game server.
- What happens if I disconnect?
What does Error Code 202 mean?
This means that your account has been locked because of too many Incorrect Login Attempts. We automatically lock accounts after 5 consecutive incorrect login attempts to prevent unauthorised access to your account.
If this has happened to you - please contact our support team who will be able to unlock your account and reset your password.
What does Error Code 201 mean?
This means your account has been locked by us manually. It could be for a number of reasons.
If this has happened to you - please contact our support team who will be able to provide more information as to why it has been locked and provide a resolution for you.
What does Error Code 209 mean?
This means you weren't logged out of your account correctly last time you closed the poker software. So the system still thinks your logged in.
If this has happened to you - please contact our support team who will be able to provide more information and provide a resolution for you.
What does Error Code 5005 mean?
This means your credit / debit card has been blocked. This could be for a number of reasons.
If this has happened to you - please contact our support team who will be able to provide more information and provide a resolution for you.
What can I do if I cannot remember my password?
If you have forgotten your password we can send you a new one. All you need to do is click on the "Lost Password" icon on the login screen within the poker lobby and follow the instructions. You will then be sent a new password to your registered email address, which normally takes no longer then a few minutes. We would advise however to change your new password the very next time you log in, which you can do by clicking on the profile tab within the poker lobby.
How do I change my Nickname/Personal Details/Password?
You can change all your personal details yourself by clicking on the profile tab within the poker lobby. Nicknames cannot be changed, so we would advise you to consider your choice carefully upon registration.
What happens to my personal details and information?
All your personal data is stored on our secure servers for the sole purpose of providing a high level of service to you. We do not sell any of our customers' details to third parties.
I think my account has been locked. What shall I do?
Your account may have been locked if you were trying to log on with incorrect details. Our systems will allow you three attempts before it automatically locks. You will need to contact our customer services team on support@dtdgaming.com who will be able to unlock your account.
How do I chat on the tables?
Once you're on a table, you should be able to see the chat box at the bottom of the screen. Type in your message and either hit the enter key or alternatively click on ‘Say' and you can then chat away to other players.
What are the chat room rules?
The rules for chatting to other players are there for protection and to ensure that everyone enjoys the function. There are a few basic rules;
Players may not chat about a hand while it is in progress
Players may not offer advice to another player through the chat during a hand, or urge a player to take any kind of action
The language which may be used in the chat room is decided by the language table that you have decided to play in. E.g. a player in an English table may only use English chat.
Any foul, abusive or threatening language will not be tolerated on any game table
Players may not chat about any mucked cards they held during a hand
Players may not chat about any current cards being held during a hand.
Management will judge the severity of a violation. We have the right to suspend or revoke membership privileges.
What do I do if I think a player is breaking the rules?
If you think a player is breaking our chat room rules, please do not hesitate to contact our customer services team on support@dtdgaming.com
How do I join a table?
Before you can play, you need to choose a game and table which can be found in our lobby. After you have selected which game you would like to play, simply highlight the table selection and click "Go to table", at which point you are automatically taken to the game table. Once you arrive at the table, you will have to choose which seat you would like to play in. Simply click "Join" and you will be seated. You will then be asked how many chips you'd like to buy-into the table with. The minimum amount will be posted and you have the choice to take all or only a portion of your bankroll as long as it meets the minimum amount. Alternatively, with the new Quick Play feature, you simply select your game, limit type and stakes and press PLAY NOW. A matching table is automatically opened and you are ready to join the action.
What should I do if one of the tables I wish to join is full?
Highlight the preferred cash table and click on 'join waiting list' – You then have the option of adding yourself to the waiting list for this specific cash table, or alternatively you can select the option of joining the first available table which matches the blinds. You can also select the minimum number of players on the table prior to joining.
How can I view your upcoming tournaments?
Once you're in the Poker Lobby, click on either the Sit & Go icon or the Multi Tourney icon, at which point you can view all scheduled tournaments. To make things easier you can click on any of the subject lines, which will allow you to filter tournaments based on chronological order, buy-in cost, or tournament status.
How do I join a tournament?
To join a tournament, you would need to pay an entry fee before a tournament starts. Winnings are awarded to the top finishers in the tournament using a predetermined prize structure. Please note that you would not choose a seat at a table and then buy in. Instead you would register in a tournament and wait to be assigned a seat. You are then seated at random around the table and each player is given a predetermined number of chips. You cannot buy more chips during a tournament, unless the tournament allows re-buys and add-ons. Once you lose all of your chips, you are out of the tournament (freeze-out). A tournament finishes when one player has won all of the chips.
What happens if I win a tournament?
If you win a tournament that has a cash prize, the money will be automatically credited to your account. If you win a tournament where the prize is entry into an offline tournament, then a member of our team will get in contact with you.
Can I un-register for a tournament?
Yes you can. All you need to do is go into the relevant tournament via the poker lobby and once you view details, you can highlight the option to un-register. Please note however that you can only do this within the registration period. You will then receive a full refund of your tournament buy-in and entry fee costs.
What is a guarantee tournament?
These are tournaments which have a guaranteed amount in the prize pool regardless of how many people register for the tournament. Therefore if there's a $3k guaranteed tournament with a $20 buy in, if only 40 people registered, there would still be $3000 in the prize pool. If more people register and the tournament breaks its guarantee then the prize pool will be even bigger.
Is it possible to re-buy into a tournament?
Certain multi table tournament may allow re-buys and/or add-ons. A re-buy gives you the opportunity to buy more chips if you have run out. If you choose not to re-buy any chips, you will be eliminated from the tournament. An add-on will give you the opportunity to buy additional chips no matter how many chips you have left. A multi table tournament may offer both re-buys and add-ons or only re-buys, which will always be displayed clearly.
Is it possible to view my hand history?
Yes, just click on the support tab within the poker lobby and at the bottom left hand corner you'll find the link for hand history. It will open up a new web page where you will have to opportunity to view your hand history
Are you registered with a regulatory or governing body?
Boss Media are one of the leading software suppliers to the online gaming industry since 1997. As a publicly held company listed on the Stockholm Exchange, Boss Media must adhere to all regulations of the exchange and be held accountable to their shareholders. Lastly, Boss Media casino clients hold gaming licenses in Curacao, Kahnawake, Antigua, Isle of Man and Gibraltar. This would further indicate that the software platform and random number generator is truly random and secure, as it had to pass five (5) governments gaming boards; the Isle of Man is heavily renowned for having the strictest board in the industry. Naturally, Boss Media's random number generation system has been extensively tested both by simulating millions of rounds and by periodically monitoring game outcome.
How fairly are your cards dealt?
Our software providers Boss Media ensure unpredictable and statistically sound random numbers by using a Blowfish cryptographic algorithm as a random number generator (RNG). A truly random number is one that cannot be guessed or calculated before it is produced. When an algorithm generates a random number sequence in a computer system, the generated numbers must show an even distribution over some range of values and no correlation between successive values. The element of chance in Boss Media gaming systems is created through true random number generation (hardware) as well as pseudo random number generation (algorithms). The random number generator on Boss Media goes through correctors, buffers and up to 4 different algorithms. Initial data, keys and number of iterations for background cycling are continuously read from an external hardware. This external hardware generates true random numbers, based on amplified noise (white noise) from two independent Zener diodes. This solution by Boss Media provides a trustworthy and reliable source to generate numbers randomly.
How do I fix any problems I'm having connecting to Dusk Till Dawn Online Poker after an upgrade?
Sometimes your firewall will fail to recognise the upgraded version of Dusk Till Dawn Online Poker, and will block access to the site. To correct this, just open your firewall and set it to allow access to the Dusk Till Dawn Online Poker.com software.
I cannot connect to the game server.
Problems connecting to the game server are usually the result of a slow broadband connection, a loss of broadband connection or Firewalls. We have also recently introduced a Network Health Indicator - With the new Network health indicator, you can easily see if there is a problem on the internet connection between your computer and the poker system. The Network health feature keeps track of the quality of the connection in real-time.
What happens if I disconnect?
If a player times out during a hand in a tournament, the hand is folded if a bet has been made, or checked if no-one has bet (regardless of whether the player is connected or disconnected).
